Information We Collect
To keep the 1602 platform running securely and deliver the best experience to every user, we collect certain categories of information during registration and ongoing platform use.
Full name, phone number, email address, date of birth and identification details required during registration and identity verification.
Device type, operating system, browser type, IP address, screen resolution, and session duration — used for platform optimisation and technical issue detection.
Deposit and withdrawal transaction records in MYR via DuitNow and Boost. We do not store full card details — only the transaction data necessary for verification purposes.
Game records, betting history, game preferences, session duration and usage patterns to help us improve our products and detect unusual activity.
How We Use Your Information
1602 uses the information collected solely for the following legitimate and transparent purposes. We will not use your data for any other purpose without informing you first.
- Account management: To process registration, identity verification, login and user profile management.
- Transaction processing: To verify MYR deposits and withdrawals and ensure the accuracy of every financial transaction.
- Platform security: To detect and prevent fraud, unauthorised access, money laundering and other suspicious activity.
- Customer support: To resolve enquiries, complaints, and technical support requests more efficiently.
- Service improvement: To analyse usage patterns and improve the interface, platform speed and content relevance.
- Important communications: To send account-related notifications, security alerts, terms updates or relevant promotions (with the option to unsubscribe).
Cookies & Tracking Policy
The 1602 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device when you access our website. There are three types of cookies in use:
- Essential Cookies
- Required for core platform functions such as login sessions, form security and language preferences. Cannot be disabled.
- Performance Cookies
- Collects information on how users interact with the platform — pages visited, time spent and errors encountered. Data is aggregated and does not identify individuals.
- Preference Cookies
- Saves your preferences such as display language, game settings and interface options so you don't have to reconfigure them each time you log in.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the 1602 platform.
Data Storage, Security & Third-Party Sharing
Data Security & Storage
1602 uses SSL encryption to protect all data transmitted between your device and our servers. Personal data is stored on servers secured with strict access controls and round-the-clock monitoring. We limit access to users' personal information to only those staff members who require it to carry out their relevant duties.
Data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Once the retention period expires, data is securely deleted or anonymised.
Third-Party Sharing
1602 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We may share data with the following parties under limited circumstances:
- Payment processors (DuitNow, Boost) to verify MYR transactions — only information necessary for processing is shared.
- Technical service providers that support platform operations under strict confidentiality agreements.
- Malaysian legal authorities where required by court order or applicable legislation.
User Rights, Policy Updates & How to Contact Us
Your Rights as a User
As a 1602 platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or out of date, you may request a correction via your profile settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and associated data. Requests will be processed within 30 working days, subject to legal retention requirements.
- Right to Object: You may object to the processing of your data for marketing purposes at any time without affecting your ability to use the platform.
Changes to Privacy Policy
1602 reserves the right to update this privacy policy from time to time. Users will be notified of any significant changes via in-platform notifications. We recommend checking this page periodically to stay informed about how we handle your data.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact the 1602 support team at: [email protected]. You may also visit the FAQ for quick answers on privacy and data security.
Questions About Your Privacy?
The 1602 team is here to help with any questions regarding your data and privacy. Reach out to us or check the FAQ section for more information.